Terms & Conditions
The purchase and use of a SOLID GRAY backpack (hereinafter to be called SG-backpack) is covered by the General Conditions governing the Sale and Delivery of Products to consumers, July 2014 edition, as drawn up by the Dutch Designers Association (BNO), (hereinafter to be called GC_CON_06_2014) for private consumers. The purchase and use of SG-backpack for any corporate purposes, including but not limited to retail, is not covered by GC_CON_06_2014, but is covered instead by the General Conditions governing the Sale and Delivery of Products to business customers, July 2014 edition, (hereinafter to be called GC_B2B_06_2014). In addition, purchase and usage of SG-backpack is covered by the terms and conditions, as well as the instructions on this page (hereinafter to be called TC_SG_01_2018). If any of the terms or conditions of TC_SG_01_2018 are in conflict with GC_CON_06_2014 or GC_B2B_06_2014, the terms and conditions of TC_SG_01_2018 will prevail. On pur-chase, the customer agrees to having read GC_CON_06_2014 or GC_B2B_06_2014, (whichever is applicable) and understands that these are part of the terms and condi-tions that apply to the purchase of SG-backpack. SOLID GRAY will not use personal information for any other purpose than the transaction at hand, nor will we provide or sell any personal information to any other party. SOLID GRAY®, the SOLID GRAY logo, and the SOLID GRAY backpack design are registered trademarks of LIJMBACH, LEEUW & VORMGEVING V.O.F. located in The Netherlands, registered under VAT no. NL004055128B74 and Chamber of commerce no. 85080004. The SOLID GRAY logo and names of SOLID GRAY products or services displayed on this site are protected by EU and international trademark and copyright laws. Other third party trademarks referenced on this site are the property of their respective owners. No license to use any of LIJMBACH, LEEUW & VORMGEVING V.O.F. is given or implied. Users are not permit-ted to use these trademarks without the prior written consent of LIJMBACH, LEEUW & VORMGEVING V.O.F. The use of these trademarks or any other materials, except as permitted herein, is expressly prohibited and may be in violation of applicable laws. In the event you see or become aware of any unauthorized or improper use of SOLID GRAY trademarks, or if you want additional trademark information, please contact us.
SOLID GRAY produces quality products, that come with one years full warranty for any manufacturing defects. Please note that our material is an industrial plastic and even though each backpack is carefully assembled by hand, some minor scratches created during the various production steps are inevitable. In the event of any manufacturing defect, SOLID GRAY may choose to either: provide you with an identical product, refurbish your current product, or give you a full refund including the original shipping costs. The warranty does not cover normal wear and tear, defects caused by improper usage, modifications made by the user of force majeure. SOLID GRAY offers a one time courtesy replacement discount (“Crash Service” for short) to the tune of 50% of the original purchase sum for any SOLID GRAY product that got damaged, outside of warranty coverage. Crash Service is at SOLID GRAYs discretion and SOLID GRAY reserves the right to refuse Crash Service based on lack of evidence, suspicions of fraud or any other reason. Any product obtained through Crash Service has the same warranty conditions as the original product, except that the warranty period is limited to the warranty period granted on the original purchased product. Crash Service does not grant any additional rights, and SOLID GRAY does not accept responsibility for the damage to the original product by accepting a request for Crash Service. SOLID GRAY is in no way responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including any costs of replacing a device enclosed in its products or any other personal property or costs of recovering or reproducing any program or data stored in a device used with or carried in its products. Warranty coverage ends if the purchaser sells or transfers the product. Claims should be presented at the point of initial purchase with proper documentation to validate any claims.
Shipping and return policy
SOLID GRAY is not responsible for VAT or any other charges for any countries outside the EU. Your government may charge you with import tax, VAT or other taxes that may apply. For orders with shipping insurance we will do whatever is needed to recover or replace an order if it is lost or damaged during transit. However, we ask you to notify us as soon as possible if your order does not arrive in good order. Do not discard any part of the packaging, shipping label or damaged contents. We may need pictures of it, and it may be necessary to file a complaint at the local postal service in order for us to handle the insurance process. You can return your purchased product for a refund for any reason. The refund sum consists of the total product price plus the shipping sum for the most economic available shipping method to your location, regardless of the actual shipping method chosen. We do not refund additional costs for express shipping nor do we refund the return shipping costs. A refund shall never exceed the original order total including shipping. A refund must be requested within 14 days after receiving the product. Returned product must be unused, undamaged, in its original packaging and identical (including color) to your original order. Customized orders (like prints or engravings) cannot be returned for a refund. If you wish to apply for a refund, please contact us by email. Do not ship your product back to us before receiving an email confirmation and shipping instructions. You are responsible for return shipping, and are obligated to purchase a registered mail service including tracking.