Terms and conditions
The purchase and use of a Solid Gray backpack (hereinafter to be called ‘SGbackpack’) is covered by the General Conditions governing the Sale and Delivery of Products to consumers, Juli 2014 edition, as drawn up by the Dutch Designers Association (BNO), (hereinafter to be called ‘GC_CON_06_2014′) for private consumers. The purchase and use of SGbackpack for any corporate purposes, including but not limited to retail, is not covered by ‘GC_CON_06_2014′, but is covered instead by the General Conditions governing the Sale and Delivery of Products to business customers, Juli 2014 edition, (hereinafter to be called ‘GC_B2B_06_2014′). In addition, purchase and usage of SGbackpack’ is covered by the terms and conditions, as well as the instructions on this page (hereinafter to be called ‘TC_SG_01_2015′). If any of the terms or conditions of TC_SG_01_2015 are in conflict with GC_CON_06_2014 or GC_B2B_06_2014, the terms and conditions of TC_SG_01_2015 will prevail. On purchase, the customer agrees to having read GC_CON_06_2014 or GC_B2B_06_2014, (whichever is applicable) and understands that these are part of the terms and conditions that apply to the purchase of SGbackpack. Solid Gray will not use personal information for any other purpose than the transaction at hand, nor will we provide or sell any personal information to any other party.
Solid Gray produces quality products, that come with one year’s full warranty for any manufacturing defects. Please note that our material is an industrial plastic and even though each backpack is carefully assembled by hand, some minor scratches created during the various production steps are inevitable. In the event of any manufacturing defect, Solid Gray may choose to either: provide you with an identical product, refurbish your current product, or give you a full refund including the original shipping costs. The warranty does not cover normal wear and tear, defects caused by improper usage, modifications made by the user of force majeure. Solid Gray is in no way responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including any costs of replacing a device enclosed in its products or any other personal property or costs of recovering or reproducing any program or data stored in a device used with or carried in its products. Warranty coverage ends if the purchaser sells or transfers the product. Claims should be presented at the point of initial purchase with proper documentation to validate any claims.
Shipping and return policy
Solid Gray is not responsible for VAT or any other charges for any countries outside the EU. Your government may charge you with import tax, VAT or other taxes that may apply. For orders with shipping insurance we will do whatever is needed to recover or replace an order if it is lost or damaged during transit. However, we ask you to notifiy us as soon as possible if your order does not arrive in good order. Do not discard any part of the packaging, shipping label or damaged contents. We may need pictures of it, and it may be necessary to file a complaint at the local postal service in order for us to handle the insurance process. You can return your purchased product for a refund for any reason. The refund sum consists of the total product price plus the shipping sum for the most economic available shipping method to your location, regardless of the actual shipping method chosen. We do not refund additional costs for express shipping nor do we refund the return shipping costs. A refund shall never exceed the original order total including shipping. A refund must be requested within 14 days after receiving the product. Returned product must be unused, undamaged, in its original packaging and identical (including color) to your original order. Customized orders (like prints or engravings) cannot be returned for a refund. If you wish to apply for a refund, please contact us by email. Do not ship your product back to us before receiving an email confirmation and shipping instructions. You are responsible for return shipping, and are obligated to purchase a registered mail service including tracking.
Solid Gray backpack and its accessories, ‘SGbackpack’ for short, is only to be used as a backpack. It is not meant to be used for any other purpose. SGbackpack must not be used as a personal protection device. SGbackpack is not to be used to transport people or animals. SGbackpack is not safe to be used by children under 12 years old. Do not let children under 12 with your SGbackpack unattended. Be careful not to hurt people around you and behind you when wearing SGbackpack. Using SGbackpack during sport activities and/or swimming is not recommended, and could cause serious harm to the user. SGbackpack has several features that are designed to protect items carried in it up to a certain extent. However, SGbackpacks manufacturers and designers are in no way responsible for any damage to items carried inside the backpack. SGbackpack may break or tear in case of a severe drop or accident, this is not considered normal use and may void your warranty. Do not drop or throw SGbackpack, do not sit on it, or put force on it in any other way. Do not attempt to close the lid when SGbackpack is overloaded, as this may dislodge the lid. Please make sure that no items stick out of the compartment when closing the backpack. The clip inside the lid can be used for light items like paper and cardboard. Do not use it for items over 7 mm in thickness as you may damage the clip or the lid. Do not expose SGbackpack to heat or open fire. Do not expose SGbackpack to extended periods of sub-zero temperatures.
You can attach the straps as indicated in the manual that came with them, or click here for the instruction video. If your backpack did not come with a manual, please send us an email, and we will gladly send you a copy. The locks on the lid can be unlocked by flipping them so that they point towards the top side of the backpack. They are closed by toggling them to their reversed position. The inside compartments are accessible by opening the lid. Note that the bottom compartment is closed off by the top compartment once the lid is closed. Your items will be safely stored in the lower compartment, but make sure that no items stick out of this compartment when closing the backpack, as you may dislodge the lid. The laptop strap can be adjusted by pulling the remainder of the strap. The shoulder straps can be tightened by pulling the remainder of the strap and released by pulling the buckle in an upward direction. The clip inside the lid can be used for light items like paper and cardboard. Do not use it for items over 7 mm in thickness as you may damage the clip or the lid.
Like all polymer materials, polypropene will deteriorate faster under the influence of sunlight and other sources of UV radiation. Do not leave SGbackpack exposed to sunlight for prolonged periods of time. Do not expose SGbackpack to moisture and/or humidity for prolonged periods of time. Keep your SGbackpack clean using a mild detergent and non-abrasive path or cloth. Sand and dirt are abrasive, and may scar the surface of your SGbackpack, given time. The straps may get dirty over time, this does not diminish the quality of the straps. A wash every now and again will help to keep your straps looking great. In order to wash the straps, first detach them from the backpack as shown in the manual. Hand wash only using water of up to 30 degrees Celsius, a mild detergent, and a soft brush or sponge.