Crash service

Help, I crashed and broke my SOLID GRAY!

Congratulations; breaking a SOLID GRAY backpack is no easy job. With enough force and a bit of bad luck, even SOLID GRAY products can break though. Please don’t worry, we stand behind our products. Even if you broke your SOLID GRAY by accident, or after warranty has expired, we’ve still got your back.

So, what do I do now?

Mail us some pictures and tell us how it happened. We’ll send you a replacement at a 50% discount, no matter how old your SOLID GRAY is, or how it happened.

Once you mail us, we will provide you with a coupon worth 50% of the price paid for the crashed item. This coupon can be used on any SOLID GRAY models with value equal to or higher than that of your crashed item.

Off course, if we can help you fix your product with some small parts, we will gladly send them to you free of charge, again, please send us an email, and we will do our best to help you out. Please click here for our full policy.