Crash service

Help, I crashed and broke my SOLID GRAY®! 

Congratulations! Breaking a SOLID GRAY® Backpack is no easy feat. With enough force and a bit of bad luck, even SOLID GRAY® products can break. But don’t worry; we stand firmly behind our products. Even if you accidentally broke your SOLID GRAY® or if it’s out of warranty, we’ve still got your back.

Our lifetime Crash Service – with a 50% Discount Replacement Policy 

At SOLID GRAY®, we understand that accidents happen. That’s why we’re proud to offer a 50% discount replacement policy, regardless of how old your SOLID GRAY® product is or how the damage occurred.

How It Works 

When you reach out to us, send us some pictures of the damaged item and describe how the incident occurred. We’ll provide you with a coupon worth 50% of the price you paid for the crashed item. This coupon can be used to purchase a similar model SOLID GRAY® backpack.

Repair Parts 

We also offer repair parts for common crashes. These parts are easy to apply and can help you fix your product in a durable and sustainable way. We’ll only ask you to cover the shipping costs, and we’re happy to send you the parts you need. We’re committed to making sure you can enjoy your product for years to come. And it isn’t just about saving money; it’s also about sustainability. By fixing common issues, you extend the lifespan of your product and contribute to a more eco-friendly approach to consumer goods. Please send us an email, and we will do our best to assist you.

Call to Action: 

Contact Us to Get Your Replacement Coupon or Repair Parts