Excluding shipping costs
Help, I crashed and broke my SOLID GRAY!
Congratulations; breaking a SOLID GRAY backpack is no easy job. With enough force and a bit of bad luck, even SOLID GRAY products can break though. Please don’t worry, we stand behind our products. Even if you broke your SOLID GRAY by accident, or after warranty has expired, we’ve still got your back.
So, what do I do now?
Mail us some pictures and tell us how it happened. We’ll send you a replacement at 50% discount, no matter how old your SOLID GRAY is, or how it happened. Off course, if we can help you fix your product with some small parts, we will gladly send them to you free of charge, again, please send us an email, and we will do our best to help you out. Please click here for our full policy.