Faq

How comfortable is the backpack?

Due to Solid Gray’s unique design, this is one of the most asked questions. Don’t worry, the back-side is flexible and slightly curved. We actually guarantee a comfortable fit!

Which shipping method should I choose?

We offer shipping with local post and UPS. To show the costs, please enter your country and postal code on the Cart page, and hit  “update shipping costs and delivery date“.
UPS is fastest, and the times indicated are almost 100% guaranteed, as UPS handle the entire delivery process in their own network.
Both shipping methods feature tracking and guaranteed delivery. If your order gets damaged or lost, we will send a replacement free of charge.

How will my order be packaged?

We our products all over the world, and for this reason, Solid Gray is packaged in a custom developed multi-layered packaging system, which makes transport damage incredibly rare.
Nevertheless, we guarantee every order is delivered safely. If your order is damaged in transport (or lost, or stolen) we will send a replacement, free of charge.

Can I pay with dollars or any other currency?

Yes you can! Select your country from the drop-down menu on the Store page. Al prices are now shown in your local currency. The final order will be processed in euro´s and converted to your currency by the selected payment provider. (e.g. PayPal)

Can I write my address in non-western characters?

No problem!
1. First make sure that all the requested address fields are completed in western characters .
2. Please type your address in non-western characters in the “Add a comment” field.
We will put your address on the shipping label, written in both characters.

How do I find the “Security ID” or “card validation code” for my Credit card?

The card validation code is generally on the back side of your card. Look for a 3 or 4 digit number in a box. If your card only has a long number on the back, it is the last 3 or 4 digits of this number.
With American Express cards, the validation code is on the front side. It is a 4-digit number printed above the embossed card number.
If you can’t find your card validation code, just let us know and we will help you.

How do I attach and detach the shoulder straps?

Check out the video instruction here. Your straps came with their own manual, if you did not get this, or if you lost yours, please send us an email, and we will send you a new one.

What is the maximum size laptop I can carry in the backpack?

Carry and protect nearly all laptops of 15.6 inch or smaller. If in doubt, just click here to check Solid Gray’s exact dimensions. Store your phone and any small items comfortably and safely in the inside compartment.

Is the backpack waterproof?

Solid Gray is water resistant. This means your possessions stay dry if you get caught in a light or slightly heavier shower. For more adverse conditions, we recommend you use the Solid Gray rain cover available in our store.

What makes Solid Gray products sturdy and lightweight at the same time?

They are made from a high-tech polymer. This extremely durable and lightweight polymer is so strong, that even after being bent millions of times it will not break or tear.

How are these products made?

Solid Gray products are cut from a single sheet of high-tech polymer, an extremely durable and hard-wearing material. Up to now, such sheets were only used for industrial purposes. After cutting, grooves are made into the sheet to create folding lines. These lines are used to fold the products into a sturdy and protective shape. These are the very first consumer products cut and made from such sheets.

Where is Solid Gray produced?

All our design, production and assembly is done in the Netherlands. This way, we can guarantee a high quality product and good working conditions.

Where can I buy your products?

Purchase your Solid Gray backpack anywhere in the world through our webshop.

Will the backpack fit in the overhead compartment of an airplane?

Yes it does. Solid Gray will meet the dimension requirements for carry on luggage on all airlines. Exterior dimensions: 50x32x20cm

Do I have to pay import tax?

If you order from the EU, all purchases are duty-free!
If you order from the USA, all purchases up to $800 are duty-free!
If you order from any other country, please check with your taxation authority to see if any import tax is charged.
 

Are the Switch System straps compatible with my current Solid Gray?

If you already have a Solid Gray backpack, check the serial number on the sticker inside, or on the metal tag outside. If the serial number has 3 letters and 4 numbers, like ABC1234, it is compatible.