SHIPMENT

DO YOU OFFER FREE SHIPPING?

Yes, we do!
We offer free worldwide shipping on all backpacks with local postal delivery

Shipping surcharges only apply in these cases:

  1. Small orders. The minimum amount for free shipping is shown on the Cart Page.
  2. Made-to-order clothing. Combine items to reduce shipping costs.
  3. Express shipping via UPS. An optional upgrade for faster delivery.

In these cases, we only charge the exact shipping costs. No hidden fees. Exact costs are shown in your shopping cart.

WHAT CAN I EXPECT WITH FREE SHIPPING?

  • Free, fast, insured, and fully trackable shipping
  • Handled by PostNL, then transferred to your local postal service
  • Reliable delivery with strong performance worldwide
  • 95% of packages arrive on time. Occasional customs delays are possible
  • We’re happy to help track your package if anything is unclear

DO YOU OFFER EXPRESS SHIPPING?

Yes, at a surcharge via UPS Express.

  1. Go to the Cart Page
  2. Click “Show UPS options”
  3. Enter your postal code to view available services and pricing

Benefits of UPS Express:

  • Handled entirely by UPS from door to door
  • 99% on-time delivery, except in rare cases like severe weather
  • No customs delays. Your order is pre-cleared by UPS
  • Optional services such as package rerouting and pickup point delivery (where available)

IS SHIPPING SECURE?

  • We guarantee safe delivery, no matter your location or shipping method
  • If your order is damaged, lost, or stolen, we’ll send a free replacement
  • Enjoy full tracking throughout the shipping process
  • If something seems off, send us an email and we’ll investigate
  • You’ll be helped by the same person throughout your inquiry

HOW WILL MY ORDER BE PROCESSED?

  • You’ll receive an order confirmation by email after payment
  • Orders ship within 1 business day
  • Tracking information is emailed as soon as your order is processed
  • You can track your order via the provided link or through your national postal service (where applicable)

TROUBLESHOOTING

  • Didn’t receive your confirmation or tracking email? Check your spam folder
  • Entered the wrong address? Contact us ASAP before the order ships
  • Order seems stuck in transit? It may be with customs. Email us and we’ll follow up