Do you offer free shipping?

We do not, but we charge you the exact costs we have to spend to have your order delivered. We make smart deals with carefully selected shipping companies to make sure you get the best shipping service at the best possible rates.

What are the shipping costs to my country?

As soon as you add a product to the shopping cart, you can enter your postal code. Once you do so, you will see all available shipping services, tailored to your address. Compare the costs, transit time and delivery service that’s perfect for you.

Is shipping secure?

-We guarantee safe delivery on every order regardless of the shipping service or location.
-If your order gets damaged, lost or stolen in transit; we send a replacement as soon as possible.
-Online tracking to see where your order is at any given time.
-If anything seems wrong, just send us an email, and we will check your shipment.
-You will be assisted personally by the same person with any questions.

What are the advantages of shipping with the Local Post?

-The Dutch national post (PostNL) flies your order to your country. From there your national post will take care of the local part of the delivery.
-You can track your order through out the entire process.
-Indicated delivery times are 95% accurate, but not guaranteed. Although rare, customs may take some time to inspect and release your package.
-Local post is an affordable and relyable shipping option. Our experiences with local post over the years have been very good.

What do I get when I choose UPS shipping?

-Faster shipping times.
-The entire delivery is handled by UPS; from our warehouse to your door using only UPS own airplanes, trucks and delivery people.
-Indicated delivery times are 99% accurate. Barring something very serious, like a snow storm or a plane crash.
-No customs delay. UPS’ internal customs departments start processing any paperwork the minute you place your order with us. This means that once the plane lands, your order is already cleared, and ready to be delivered.
-Depending on the service and your location, UPS offers convenient services such as re-routing, and pick-up point selection.

Do you accept returns?

We certainly do. Returns are available for all locations and free within the EU. Please click here for our policy.